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Terms & Conditions

Thank you for considering Vienna Jewellers for your jewellery needs. Our e-commerce website is designed to provide our customers with a safe and enjoyable shopping experience while adhering to South African laws and regulations. In accordance with local laws, we have established the following terms and conditions:

  1. ACCEPTANCE OF TERMS: By using our website, you agree to abide by the terms and conditions outlined below. If you do not agree to these terms, please refrain from using our website.

  2. DISCLAIMER: We make every effort to ensure that all information on our website is accurate and up-to-date, but we do not offer any warranties or guarantees. We reserve the right to modify our terms and conditions at any time, and your use of our website is subject to the current terms in force.

  3. ORDERING AND PAYMENT: All orders are placed online, and payment is required at the time of purchase. We accept payment by credit card or EFT.

  4. SHIPPING: We offer free shipping on all orders placed within South Africa, which will be shipped within 5 to 7 business days after confirmation of payment. International Customers must email mmf@alexa.co.za to arrange shipping costs. If paying via EFT, kindly email your proof of payment to mmf@alexa.co.za. We will not begin processing your order until proof of payment is received.

  5. RETURNS: We stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not satisfied, you may return the item within 7 days of delivery if you are a customer based within South Africa. The returned item must be unused and in its original condition, and accompanied by the original sales receipt, packaging, and certification. Refunds will be made by means of an electronic funds transfer, excluding any shipping charges. Please understand that we do not accept returns or exchanges on items sold outside of South Africa. No international returns or exchanges will be processed.

  6. CONSUMER SAFETY: The safety of our customers is of utmost importance to us. All of our products comply with relevant safety standards and regulations.

  7. INTELLECTUAL PROPERTY: The content on our website, including text, photographs, graphics, and logos, is protected by copyright and other proprietary rights. You may not copy, reproduce, or distribute any of the content without our prior written permission.

  8. LIABILITY: We will not be liable for any damages arising from the use of our website or the products purchased from us, unless due to our gross negligence. We will not be liable for any indirect, incidental, or consequential damages.

  9. PRIVACY: We take your privacy seriously and will not disclose any personal information to any third party without your consent.

  10. GOVERNING LAW: These terms and conditions are governed by the laws of South Africa. We hope that you enjoy browsing our website and look forward to serving you with the highest quality jewellery products and customer service.

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